Shipping & Returns

Shipping Ways

1) Register mail service - products are delivered within 6-12 business days. Shipping fee depends on the total order price. Shipping fee is listed at the table below.

Order total

0-50GBP

50.01-100GBP

100.01-150GBP

151.01-200GBP

200.01-350GBP

350.01GBP-up

Regular mail delivery

4.90GBP

5.90GBP

10.90GBP

11.90GBP

19.50GBP

25.90GBP

2) Urgent handling and shipping - Express mail service (EMS). The products are delivered within 3-5 business days. There is a possibility of detailed online tracking. The shipping fee is GBP16-25, depending on the parcel weight.

Items are shipped 1- 4 days after payment receipt. Shipping and handling fees - 0.99GBP.

Terms of Return

Subjects to return are the products that have been sent by mistake (not the products you ordered), defective products or products damaged in the process of delivery. Any case, contact us before returning or exchanging a product for getting the ID that is given to the item. All the products (excluding ones that are indicated in the clause ***) can be returned in the term of 21 days. If a returned item is damaged by the cause of a client, or an order was got up improperly for the client's fault, than the client must pay additional expenses for delivery + 10% of the product price.

If you have got damaged product or one that does not suit your order by our fault, please, accept our excuses. Please, inform us about it in the term of 48 hours from the moment You achieved the product and attach the photo of a damaged item. Our consultant will contact You within 24 hours. Send us unsatisfying product and in our turn we will send you a new one.

If you have got a product that is damaged in the process of delivery
, in this case inform us about it within 48 hours and attach a photo of the damaged item. We will make a complaint to the delivery company. Send us the damaged product. We will send you a change as soon as we get confirmation that the delivery company accepted our complaint (usually it happens within 48-72 hours).

If you need an immediate change, you should send us the product, but also making a prepayment equivalent to the cost of delivery (for the additional delivery) in one of the indicated ways of payment. We will return this sum of money as soon as we get the product you return.

Returning article is to satisfy the following requirements:

  • the item is not to be used

  • the item is to be in original package

  • we should get the item within 21 days since You got the package


The product can be returned only in the case of preserving the commodity look and without being used.

Attention! Products returned after 21 days or been used will be donated to our local company for homeless dogs care. We will present these products to our local company for homeless dogs care on your behalf. You will not get any compensation for this return. You will get satisfaction helping dogs that are less lucky.

How to return articles if your product satisfies the previous requirements? Contact us before sending the article for getting an instruction for return or exchange.
*** Important! Products made according to individual order are not in the list of articles to return (can not be returned).

Custom Duties and Taxes
We are international company based in the USA. We sell our products from our factories in USA, Israel and Eastern Europe. Orders outside of these countries may be subject to import taxes, customs duties and fees, levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
*EMS outside UK, Europe and US may need longer period. Please, clarify the EMS shipping period for other countries.

Bite sleeves, blinds and hurdles are shipped by EMS. When they are shipped from Eastern Europe it will take 5-10 business days.

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